Jane Brocklebank

I recently had such a good experience following a complaint, I’m going to tell you all about it.  This was a textbook case of dealing with it well.

Picture the domestic scene …

I have been using colourful cloths in the kitchen for some time – printed with flowers, stripes, and other funky patterns.

Recently though, I noticed that I was getting pink smears all over the surfaces that I was wiping. And when you’ve got cream kitchen cupboards, that’s not good. (more…)

Don’t find out the hard way!  Recently I had a text telling me that my website and emails were down. Luckily it was a Sunday and I was able to rectify it pretty quickly (after I had kicked myself for being so lax!) I am ashamed to admit that my domain name registration had expired and because I set it up a few years ago, the email address they had been using to remind me and prompt a renewal was one I no longer use.

The most common reason for websites going offline is that either the domain name registration or the hosting agreement has expired. So how can you avoid this happening to you? (more…)

How to find images to illustrate your website, blog or articles

It’s incredibly easy to find thousands of great images online. But how do you know if you’re allowed to use them or not? Photographers rely on people buying their images in order to make a living, and if you use one without permission, you could be in hot water!

Here’s a guide to what the various phrases associated with images mean.  (more…)