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The power of suggestion

June 26, 2018  |   Email marketing  

The power of suggestion

Our local shop knows its local market well. When you walk in to post a parcel, buy your milk or bread you have to walk past a tower of wine.

But the real skill is in how it’s presented. 

5 practical steps to planning a website

June 25, 2018  |   Marketing tips  

5 practical steps to planning a website

Whatever business sector you’re in, the basics of putting a website together are exactly the same, so here are my five key things to think about when planning your website.

Don’t be afraid of sharing

April 27, 2018  |   Communications,Marketing tips,Sales,Social media  

Don’t be afraid of sharing

When it comes to sharing knowledge or advice, I often hear people say “I don’t want to give away too much information. I’m jeopardising my sale”. But actually the reverse is true. There is so much information available at your fingertips now, that if you don’t share knowledge, people will just go elsewhere to find it.

First isn’t always best

April 27, 2018  |   Advertising,Direct Marketing,Marketing tips  

First isn’t always best

We recently sold our house, and no sooner had the ‘Sale Agreed’ sign gone up outside than the leaflets from removal companies started dropping through the door. What they didn’t know was that we don’t actually have a new home to go to yet, so removal companies are not high on my priority list, and I discarded the first handful straight away.

Press Release tips

March 28, 2018  |   Marketing tips  

Press Release tips

While I’m not a PR specialist, I’ve had some success recently in getting press coverage and just thought I’d share some of the key factors of putting a press release together with you.  PR is cost effective and a great way of getting publicity, but you have to remember a few things.

Should you take a stand at an exhibition?

February 27, 2018  |   Communications,Marketing tips  

Should you take a stand at an exhibition?

For small businesses, exhibitions and conferences can be a great way of building up contacts. How do you decide whether to make the considerable investment that is usually required? 

Ask yourself these questions first…

How to make your exhibition worthwhile

How to make your exhibition worthwhile

Exhibition stands aren’t cheap. The space in itself is significant, and when you add in the cost of building a stand, creating props, marketing materials, handouts and displays, and having staff to man it for days at a time it’s a considerable investment.

So it’s really important to consider “What’s your purpose in exhibiting?” Have you got a new product to launch? Are you trying to spread the word about your business? Are you looking for sales leads?

Success or failure relies on getting the details right

January 26, 2018  |   Email marketing  

Success or failure relies on getting the details right

Two different items have arrived in the post lately which provoked entirely different reactions.

One was a personal card from the vet after we sadly took the decision to put our elderly dog to sleep. It was a lovely card, featuring an image of dogs and cats on the front, signed by the team and it contained a poem and a packet of forget-me-not seeds.

The other was a handwritten envelope addressed to me at my business address. It was from an executive car company and contained a letter inside addressed to ‘Dear Sir/Madam’, printed on cheap, flimsy paper.

The first one was very timely, reassuring us that we had made the right decision and extremely thoughtful. We have always thought well of the vets, but this reinforced that feeling and makes us feel confident and happy to recommend them.

The second started out well with the handwritten envelope which was very personal. But the contents completely let it down. An executive car company with substandard stationery? What are the cars like? What are the drivers like? Will they be reliable? Are they really ‘executive’? And if they’ve taken the trouble to hand write the envelope and know my name, why put such an impersonal address as ‘Dear Sir/Madam’ inside? It’s really easy to either do a mail-merge, or even to simply hand write ‘Dear Jane’ at the top of a standard typed letter.

Writing a personal letter can be very effective, especially in the frantic environment of email and social media. If you’re going to go to the considerable trouble of communicating personally (and it’s worth it!), think it through and do it well. Otherwise your efforts will go to waste and you will end up leaving entirely the wrong impression.

Is your commute more valuable than you think?

January 26, 2018  |   Communications,Marketing tips  

Is your commute more valuable than you think?

As an independent marketing consultant, I normally work from my home office, or at clients’ offices, typically within a short drive from home so I don’t have a regular journey to work. A couple of times a month I travel into London by train, and I’ve realised that I enjoy that time to catch up on my personal twitter, read a magazine or browse some articles that I normally feel I don’t have time to read. (I’m lucky enough not to have to travel at rush hour).

Coincidentally, I just read a post this week about somebody lamenting their lack of commute – that opportunity to switch mode from ‘home’ to ‘work’ and using the journey time to mentally adjust to the next phase of the day, putting the previous one behind you.

It’s too easy for me to switch straight into ‘busy mode’ as soon as I get downstairs, and I often work until the last minute when I need to be doing something else, such as cooking dinner, leaving little or no time to switch off! So I’ve decided to try a fake commute, using the time between getting up and arriving in my home office as pretend travelling time. I will find myself a seat somewhere in between bed and office, flick through twitter without purpose, read a book, listen to music or catch up on some articles I’ve been meaning to read … or maybe even just stare out of the window.

Downtime (or ‘switching mode’ time) is important – what do you do to make sure you get yours?

 

 

 

Maximise your efforts for best effect

Maximise your efforts for best effect

Have you been on a British Airways plane recently? They have managed to transform the humble safety video with a star studded cast and a refreshing approach. The video with a difference was created in conjunction with Comic Relief and launched in September.

I first saw it on a weekend trip and giggled along as they went through the various safety elements with different actors (Rob Brydon demonstrating the jacket was my favourite …) I thought it was a great way to refresh an important series of messages and re-engage jaded frequent flyers. On the return trip 2 days later, they showed the same video which lost some of its impact as I had already seen it.

As it happens I had a work trip the following weekend, and yes, the same video. And again on the return trip. My colleague and I ended up predicting and joining in with the lines.

It strikes me that gathering all those celebrities and actors together must have been an enormous feat – and surely they were hanging around with potential to say more than one or two lines. Why not make the most of it?

Frequent flyers are notoriously the hardest to communicate with when it comes to safety advice, and it’s most likely to be seen week in, week out by them.

If they had mixed it up and swapped people around, they could have created 4 or 5 versions of essentially the same video but with different characters playing different parts each time.

Having said that, it’s had more than 7 million views on YouTube so perhaps it’s doing what it’s supposed to do! You can see it here if you haven’t already.

 

 

 

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